Outage in Kore.ai
US Region - Degraded performance of analytics dashboard observed across XO10 and XO11.
Resolved MajorIncident Report
Hello Users,
We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible.
We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/15/2026 06:26PM
Update - The issue with the dashboard should be resolved now. We will continue to monitor from our end as well.
MONITORING
2 days ago - at 05/15/2026 04:55PM
Update - The issue is partially resolved. While the dashboards should be loading now. It may take 2-3 hours more for the bot analytics related dashboards like performance dashboards to load the data.
We will keep you updated on the complete resolution of the issue.
INVESTIGATING
2 days ago - at 05/15/2026 04:24PM
Update-we are continuing to investigate the issue on high priority. Please be assured that it is a priority for us to remediate the issue.
INVESTIGATING
2 days ago - at 05/15/2026 03:01PM
Hello Users,
We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible.
We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.
Latest Kore.ai outages
An intermittent issue with bot responses has been observed for some bots/apps on the US instance. - 11 days ago
Major outage on our IND Region with XOCC - 19 days ago
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