Outage in Krystal

PayPal payment issues

Resolved Minor

February 04, 2026 - Started 10 days ago - Lasted about 18 hours

Incident Report

We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue.

Components affected

Krystal Core Services Krystal Website, Billing & Identity

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Latest Updates ( sorted recent to last )

MONITORING 10 days ago - at 02/04/2026 07:04PM

Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself.

During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring.

INVESTIGATING 10 days ago - at 02/04/2026 06:15PM

We apologise for any inconvenience caused. Our team is continuing to work on a resolution.

INVESTIGATING 10 days ago - at 02/04/2026 05:35PM

We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue.

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