Outage in Krystal
PayPal payment issues
Resolved Minor
February 04, 2026 - Started 2 months ago
- Lasted about 18 hours
Incident Report
We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
2 months ago - at 02/04/2026 07:04PM
Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself.
During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring.
INVESTIGATING
2 months ago - at 02/04/2026 06:15PM
We apologise for any inconvenience caused. Our team is continuing to work on a resolution.
INVESTIGATING
2 months ago - at 02/04/2026 05:35PM
We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue.
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