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Outage in Kustomer

[NATIVE WHATSAPP] Whatsapp messages delayed sending [PROD1]

Resolved Minor
June 06, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Kustomer is aware of an event affecting Native Whatsapp that may cause outbound messages to delay sending Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - WhatsApp

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/06/2025 09:01PM

Kustomer has resolved an event affecting Native WhatsApp Channel in PROD 1 that caused outbound messages to delay in sending.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Chat or Email if you have additional questions or concerns.

MONITORING 11 months ago - at 06/06/2025 08:10PM

Kustomer has implemented an update to address an event affecting Native Whatsapp that may have caused delays with delivery of outbound messages.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 11 months ago - at 06/06/2025 08:01PM

Kustomer has identified an event affecting Whatsapp (PROD1) that may cause delayed sending

Our team continues to work on implementing a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 11 months ago - at 06/06/2025 07:32PM

Kustomer has identified an event affecting Whatsapp (PROD1) that may cause delayed sending

Our team is continuing to work on implementing a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 11 months ago - at 06/06/2025 07:04PM

Kustomer has identified an event affecting Whatsapp (PROD1) that may cause delayed sending

Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

INVESTIGATING 11 months ago - at 06/06/2025 06:34PM

Kustomer is aware of an event affecting Native Whatsapp that may cause outbound messages to delay sending

Our team is still working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

INVESTIGATING 11 months ago - at 06/06/2025 06:05PM

Kustomer is aware of an event affecting Native Whatsapp that may cause outbound messages to delay sending

Our team is continuing to work to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

INVESTIGATING 11 months ago - at 06/06/2025 05:42PM

Kustomer is aware of an event affecting Native Whatsapp that may cause outbound messages to delay sending

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

INVESTIGATING 11 months ago - at 06/06/2025 05:41PM

Kustomer is aware of an event affecting Native Whatsapp that may cause outbound messages to delay sending

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

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