Outage in Kustomer
Reported Third Party Event - OPEN AI
Resolved Minor
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Outage Details
Kustomer is aware of an event reported by one of our third party vendors affecting, AI Agents, AI Summaries, Customer Assist, and Agent Assist that may cause errors within the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3]
for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/10/2025 10:54PM
OpenAI has reported that all components have been restored and no additional issues should be encountered.
If you have any questions please reach out to Kustomer support at support@kustomer.com
MONITORING
3 days ago - at 06/10/2025 09:45PM
OpenAI has applied the mitigation and are monitoring the recovery. The API has fully recovered. ChatGPT is being monitored for full recovery
Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3]
for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 06/10/2025 05:24PM
OpenAI has applied the mitigation and are monitoring the recovery.
Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3]
for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
IDENTIFIED
3 days ago - at 06/10/2025 04:39PM
OpenAI has identified the issue and are seeing recovery progress. Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3]
for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
INVESTIGATING
3 days ago - at 06/10/2025 02:26PM
Kustomer is aware of an event reported by one of our third party vendors affecting, AI Agents, AI Summaries, Customer Assist, and Agent Assist that may cause errors within the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3]
for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
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