Outage in Kustomer

[PLATFORM ] Buffering and Routing Issues PROD 1

Resolved Minor

July 14, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Kustomer is aware of an event affecting routing, potential buffering issues, and the ability to update team status. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.

Components affected

Kustomer Web Client

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/14/2025 03:51PM

Kustomer has resolved an event affecting platform loading issues . To resolve this issue, our team has rolled back changes to the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 10 months ago - at 07/14/2025 03:36PM

Kustomer has implemented an update to address an event affecting PROD 1 that caused issues with loading behavior.

Our team is continuing to monitor this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 10 months ago - at 07/14/2025 03:27PM

Kustomer has implemented an update to address an event affecting PROD 1 that caused issues with loading behavior.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

INVESTIGATING 10 months ago - at 07/14/2025 02:59PM

Kustomer is aware of an event affecting routing, potential buffering issues, and the ability to update team status.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.

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