Outage in Kustomer
Reported Third Party Event - Facebook
Resolved Minor
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Outage Details
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that may prevent Facebook DMs from being ingested into the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - FacebookLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 08/14/2025 06:57PM
This incident has been resolved.
MONITORING
about 1 month ago - at 08/14/2025 05:33PM
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that may prevent Facebook DMs from being ingested into the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
about 1 month ago - at 08/14/2025 05:32PM
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that may prevent Facebook DMs from being ingested into the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Kustomer outages
[PLATFORM] [403 ERROR] [PROD 1 & 2] - 18 days ago
[CHAT] [Chat messages may fail to deliver] [Prod 1] - about 1 month ago
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