Outage in Laserfiche

[US][CA] - Business Process instances may not be starting properly

Resolved Major
March 10, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue occurring in Laserfiche Cloud US and CA where Business Process starting forms may be getting submitted, but instances are not starting properly.
Components affected
Laserfiche Forms Laserfiche Forms
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/10/2025 02:03AM

The issue has been resolved.

MONITORING about 2 months ago - at 03/10/2025 01:09AM

Mitigation steps have been performed to address the issue. Business Process instances are running properly.

INVESTIGATING about 2 months ago - at 03/10/2025 12:31AM

We are currently investigating an issue occurring in Laserfiche Cloud US and CA where Business Process starting forms may be getting submitted, but instances are not starting properly.

Latest Laserfiche outages

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries - 3 days ago
[US] - Business Processes are getting suspended at "save to repository" tasks - 24 days ago
[US] Some users may experience performance or availability issues when accessing their repository - about 1 month ago
Some customers may receive access denied when accessing Public Portal. - 3 months ago
[US] - Some customers may be unable to access their repository - 3 months ago

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