Outage in Laserfiche

[US] - Business Processes are getting suspended at "save to repository" tasks

Resolved Major
April 08, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue where business process instances are getting suspended at "save to repository" tasks.
Components affected
Laserfiche Forms
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/08/2025 01:09AM

Mitigation steps have been performed to address the issue. Suspended tasks can be retried via the Business Process "Monitor" page to complete the "save to repository" task.

INVESTIGATING 25 days ago - at 04/08/2025 12:33AM

We are investigating an issue where business process instances are getting suspended at "save to repository" tasks.

Latest Laserfiche outages

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries - 4 days ago
[US] Some users may experience performance or availability issues when accessing their repository - about 1 month ago
[US][CA] - Business Process instances may not be starting properly - about 2 months ago
Some customers may receive access denied when accessing Public Portal. - 3 months ago
[US] - Some customers may be unable to access their repository - 3 months ago

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