Outage in Lemonway

[Card Payments] - External Disruptions : Incident on authorisation requests for BPCE

Resolved Minor
April 01, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Client, Our Acquirer have identified a potential system issue related to authorisation requests. The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05. They are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. We apologise for the inconvenience. Regards, Lemonway team
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/02/2025 01:13PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 04/01/2025 09:40AM

Dear Client,

Our Acquirer have identified a potential system issue related to authorisation requests.
The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05.
They are working on it to identify the origin of the incident and solve it.
We will keep you updated as soon as we have more information.

We apologise for the inconvenience.

Regards,
Lemonway team

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