Outage in Level365

Text Messaging to AT&T Failing to Complete

Resolved Minor
April 23, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have received notification from an underlying carrier used for text messaging that messages to AT&T destinations may fail to complete. We are working with the affected carrier to restore functionality.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/23/2025 05:19PM

We have been monitoring outgoing messaging traffic and all traffic is flowing as expected. This issue is resolved.
If you are still experiencing issues with messaging, please contact Level365 support.

MONITORING 6 months ago - at 04/23/2025 01:52PM

Our carrier has mitigated the issue and are observing expected SMS and MMS behavior. We will continue to monitor for traffic stability.

IDENTIFIED 6 months ago - at 04/23/2025 12:36PM

We have received notification from an underlying carrier used for text messaging that messages to AT&T destinations may fail to complete. We are working with the affected carrier to restore functionality.

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