Outage in Lightspeed Systems

Login and latency Issues in Classroom and Relay UI

Resolved Minor
September 19, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with a third party vendor that could cause login and/or latency in Filter and Classroom UI. We have opened a ticket with the vendor and will continue to update as we get more information

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/19/2023 08:50PM

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

MONITORING over 2 years ago - at 09/19/2023 07:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/19/2023 06:24PM

We have identified an issue with a third party vendor that could cause login and/or latency in Filter and Classroom UI. We have opened a ticket with the vendor and will continue to update as we get more information

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