Outage in Lightspeed
K-series: Legacy Split payment issue with app version 26.22 only
Resolved MinorIncident Report
Summary AI Generated
Lightspeed's K-series app version 26.22 experienced an issue where orders using legacy split payments with native payment integration would close out without receiving payment confirmation due to a race condition. The problem affected only this specific app version and lasted 15.6 hours until a hotfix version 26.22.1 was deployed to the App Store. Users could work around the issue by enabling advanced bill splitting while waiting for the update.
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/04/2026 07:57AM
The issue affecting legacy split payments on app version 26.22 has been successfully resolved.
A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out without payment confirmation.
If you are currently experiencing this issue, please update your app immediately to the latest version: 26.22.1.
How to update: Open the App Store on your device, search for the Lightspeed Hospitality app, and tap Update.
IDENTIFIED
3 days ago - at 06/03/2026 04:20PM
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
Latest Lightspeed outages
Tee sheets reservation slower than normal - 7 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
