Outage in Lightspeed
Back Office Dashboard Reports Not Updating
Resolved MinorIncident Report
Summary AI Generated
Lightspeed's Back Office Dashboard reports failed to update with the latest data for some merchants, lasting approximately 50 minutes. The development team identified the issue, implemented a fix, and confirmed full resolution after a monitoring period.
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.
Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/29/2026 01:42AM
The issue affecting Back Office Dashboard reports not updating has now been resolved.
Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.
MONITORING
1 day ago - at 07/29/2026 01:26AM
A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully.
We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
IDENTIFIED
1 day ago - at 07/29/2026 12:55AM
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.
Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
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