Outage in Lightspeed
Transaction Processing
Resolved MinorIncident Report
Summary AI Generated
Lightspeed Payments experienced intermittent card transaction failures over approximately 41 hours due to a widespread Mastercard payment processing outage, affecting terminals on both Wi-Fi and hotspot connections. Mastercard transactions were declined regardless of connection type until Mastercard restored their service, at which point successful transactions resumed. The incident was fully resolved once no further impact was observed on Lightspeed Payments processing.
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/16/2026 11:07PM
Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.
MONITORING
6 days ago - at 08/15/2026 06:29AM
Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
IDENTIFIED
6 days ago - at 08/15/2026 05:59AM
We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or a hotspot. We’ll provide further updates as they become available.
INVESTIGATING
6 days ago - at 08/15/2026 05:57AM
We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
INVESTIGATING
6 days ago - at 08/15/2026 05:48AM
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
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