Outage in Liquid Web
Interruption on DNS zones for sub set of clients
Resolved MajorIncident Report
On Thursday, May 29, a change to an internal DNS cleanup script was deployed as part of a routine core release to our internal systems. Following the release, an unintended consequence resulted in some valid customer DNS zones being inadvertently affected.
Our teams are actively engaged and have prioritized identifying impacted customers and zones. This process is well underway for the restoration of affected DNS zones.
We will provide further updates as more information becomes available and recovery progresses.
Thank you for your patience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/02/2025 09:11PM
This incident has been resolved.
IDENTIFIED
11 months ago - at 06/02/2025 03:25PM
We have identified the root cause affecting customer DNS zones, and our teams are now developing and testing a solution to restore all impacted zones as quickly as possible.
INVESTIGATING
11 months ago - at 06/02/2025 02:58PM
On Thursday, May 29, a change to an internal DNS cleanup script was deployed as part of a routine core release to our internal systems. Following the release, an unintended consequence resulted in some valid customer DNS zones being inadvertently affected.
Our teams are actively engaged and have prioritized identifying impacted customers and zones. This process is well underway for the restoration of affected DNS zones.
We will provide further updates as more information becomes available and recovery progresses.
Thank you for your patience.
Latest Liquid Web outages
MySQL Service Disruption via MySQL-community repo - about 17 hours ago
DC4 Networking Switch Issues - about 21 hours ago
Spice Console disruption on Linux virtual machines - 2 days ago
Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility - 9 days ago
Internal Network Outage Impacting Support Services. - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
