Outage in Liquid Web
Interruption on DNS zones for sub set of clients
Resolved Major
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Outage Details
On Thursday, May 29, a change to an internal DNS cleanup script was deployed as part of a routine core release to our internal systems. Following the release, an unintended consequence resulted in some valid customer DNS zones being inadvertently affected.
Our teams are actively engaged and have prioritized identifying impacted customers and zones. This process is well underway for the restoration of affected DNS zones.
We will provide further updates as more information becomes available and recovery progresses.
Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/02/2025 09:11PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 06/02/2025 03:25PM
We have identified the root cause affecting customer DNS zones, and our teams are now developing and testing a solution to restore all impacted zones as quickly as possible.
INVESTIGATING
3 days ago - at 06/02/2025 02:58PM
On Thursday, May 29, a change to an internal DNS cleanup script was deployed as part of a routine core release to our internal systems. Following the release, an unintended consequence resulted in some valid customer DNS zones being inadvertently affected.
Our teams are actively engaged and have prioritized identifying impacted customers and zones. This process is well underway for the restoration of affected DNS zones.
We will provide further updates as more information becomes available and recovery progresses.
Thank you for your patience.
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