Outage in Liquid Web

VMware Cloud Director Portal Inaccessible

Resolved Minor
December 18, 2025 - Started about 20 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where the VMware Cloud Director portal is returning a 503 error, making it temporarily inaccessible. Our engineering team is actively working to restore service as quickly as possible. We understand the importance of this tool to your operations and will provide regular updates as we move toward a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 12/18/2025 10:50PM

This incident has been resolved.

MONITORING about 19 hours ago - at 12/18/2025 08:41PM

The engineering team has successfully completed the necessary maintenance, and full access to the VMware Cloud Director portal has been restored.


All management portal functionalities are now fully operational.

We are continuing to monitor the environment to ensure sustained stability.

As noted throughout the incident, all virtual server workloads remained unaffected and fully operational during this period.

IDENTIFIED about 19 hours ago - at 12/18/2025 08:20PM

We have successfully identified the root cause of the 503 errors affecting access to the VMware Cloud Director portal. Our engineering team is currently applying a fix to restore full access.

Portal Access: Users may continue to experience 503 errors when attempting to log in to the management interface.

Server Stability: All existing virtual servers and workloads hosted on VMware remain fully operational and unaffected. This issue is strictly limited to the management portal interface.

We will provide another update as soon as the fix has been fully implemented and verified.

INVESTIGATING about 20 hours ago - at 12/18/2025 07:11PM

We are currently investigating an issue where the VMware Cloud Director portal is returning a 503 error, making it temporarily inaccessible. Our engineering team is actively working to restore service as quickly as possible.

We understand the importance of this tool to your operations and will provide regular updates as we move toward a resolution.

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