Outage in Liquid Web

Phone System Issues

Major
January 12, 2026 - Started about 4 hours ago
Official incident page

Incident Report

We are investigating an issue preventing customers from reaching support via Phone. Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service. We appreciate your patience and understanding as we work to restore this service. Thank you.
Components affected
Liquid Web Phone Support

Need to monitor Liquid Web outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Liquid Web
Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 01/12/2026 10:56PM

The issue has been resolved and phone services have been fully restored. Our team will continue to monitor system performance.

INVESTIGATING about 4 hours ago - at 01/12/2026 10:43PM

We are investigating an issue preventing customers from reaching support via Phone.

Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.

We appreciate your patience and understanding as we work to restore this service. Thank you.

Latest Liquid Web outages

Partial Impact to VPS Resize, Reboot, and Reimage Workflows - 6 days ago
Domain Registration Interruption - 8 days ago
My.Liquidweb portal issues - 13 days ago
Premium Business Email - Webmail Access Issues - 14 days ago
VMware Cloud Director Portal Inaccessible - 25 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook