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Outage in Liquid Web

Phone System Issues

Resolved Major
January 12, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue preventing customers from reaching support via Phone. Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service. We appreciate your patience and understanding as we work to restore this service. Thank you.
Components affected
Liquid Web Phone Support

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/13/2026 03:26AM

This incident has been resolved.

MONITORING about 1 month ago - at 01/12/2026 10:56PM

The issue has been resolved and phone services have been fully restored. Our team will continue to monitor system performance.

INVESTIGATING about 1 month ago - at 01/12/2026 10:43PM

We are investigating an issue preventing customers from reaching support via Phone.

Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.

We appreciate your patience and understanding as we work to restore this service. Thank you.

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