Outage in LiveChat
Attachment links false-positively marked as suspicious
Resolved MinorIncident Report
We are currently aware of an issue where some browsers are incorrectly flagging links to files shared via the chat widget as suspicious. This appears to be a false positive. Our team is actively investigating the cause of this behavior and working with relevant services to ensure the links are properly recognized as safe.
We will provide updates as soon as more information is available.
Components affected
LiveChat Chat widgetNeed to monitor LiveChat outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/27/2025 06:47AM
The issue causing some browsers to falsely flag shared file links as suspicious has now been fully resolved. The affected links should once again open normally without warnings.
Thank you for your patience while we worked to address the problem.
INVESTIGATING
3 months ago - at 11/26/2025 05:29PM
Our team is continuing to investigate the issue.
INVESTIGATING
3 months ago - at 11/26/2025 03:39PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 11/26/2025 01:00PM
We are currently aware of an issue where some browsers are incorrectly flagging links to files shared via the chat widget as suspicious. This appears to be a false positive. Our team is actively investigating the cause of this behavior and working with relevant services to ensure the links are properly recognized as safe.
We will provide updates as soon as more information is available.
Latest LiveChat outages
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Chat widget performance degradation - 23 days ago
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