Livestorm experienced a major incident where users encountered "Internal Server Error" messages when attempting to create events or register for events. The issue was caused by an internal infrastructure component being overwhelmed by an abnormally large number of scheduled jobs from a single source. The incident was resolved after 1.2 hours by removing the problematic jobs and scaling the infrastructure, restoring full functionality to event creation, registration, and automated actions.
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This incident has been resolved. The root cause was identified as an internal component being overwhelmed by an abnormally large number of scheduled jobs originating from a single source. We have removed the offending jobs and scaled our infrastructure accordingly. All features, including event creation, registration, and automated actions, are now fully operational.
We apologize for the inconvenience and will be taking steps to prevent this from happening again.
The infrastructure component has been stabilized and scaled. Event creation and registration should now be working as expected.
We are continuing our investigation to determine the root cause of the saturation. We will provide a further update shortly.
Event creation and registration should now be working as expected.
We are monitoring the situation following the actions taken by our engineering team.
Please let us know if you continue to experience any issues.
We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error."
We are actively working on mitigation and will provide updates as the situation progresses.
We have identified an issue with the event creation and registration.
When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error"
We are currently investigating the issue and we will update you soon.
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