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Outage in Livestorm

Event creation and event registration failing

Resolved Major
May 14, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Livestorm experienced a major incident where users encountered "Internal Server Error" messages when attempting to create events or register for events, lasting 1.5 hours. The root cause was identified as an internal infrastructure component being overwhelmed by an unusually high volume of scheduled jobs from a single source. The issue was resolved by removing the problematic jobs and scaling the infrastructure, restoring full functionality to event creation, registration, and all other features.

We have identified an issue with the event creation and registration. When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error" We are currently investigating the issue and we will update you soon.
Components affected
Livestorm app

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/14/2026 11:46PM

This incident has now been resolved. The root cause was identified as an internal component being overwhelmed by an unusually high volume of scheduled jobs originating from a single source. We have since removed the problematic jobs and scaled the infrastructure accordingly.

All features, including event creation, registration, access to event rooms, and automated actions, are now fully operational.

We sincerely apologize for the inconvenience and are taking steps to prevent this from happening again.

MONITORING 12 days ago - at 05/14/2026 10:46PM

Event creation and registration should now be working as expected.
We are monitoring the situation following the actions taken by our engineering team.
Please let us know if you continue to experience any issues.

IDENTIFIED 12 days ago - at 05/14/2026 10:46PM

We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error."
We are actively working on mitigation and will provide updates as the situation progresses.

INVESTIGATING 12 days ago - at 05/14/2026 10:19PM

We have identified an issue with the event creation and registration.
When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error"

We are currently investigating the issue and we will update you soon.

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