Outage in LMS365

Incident with inability to update Power BI reports.

Resolved Minor

April 29, 2024 - Started almost 2 years ago - Lasted 8 days
Official incident page

Incident Report

At the moment an incident is observed with API that leads to inability to update Power BI reports. We apologize for any inconvenience you may have experienced. We understand how important these services are to your learning management needs and appreciate your patience during this incident. We are working to determine the cause of this issue and will let you know as soon as we know more. If you have any additional concerns or questions, please do not hesitate to contact our support team.

Components affected

LMS365 North Europe LMS365 United States LMS365 Canada LMS365 United Kingdom LMS365 Germany LMS365 Government Cloud LMS365 for Microsoft Teams

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/07/2024 11:09AM

This incident has been resolved.

MONITORING almost 2 years ago - at 04/30/2024 08:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 04/29/2024 02:08PM

We have identified the cause of the issue and have prepared a hotfix to address it. This hotfix, scheduled for release on April 30th, will eliminate API errors in the affected regions.

INVESTIGATING almost 2 years ago - at 04/29/2024 11:51AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 04/29/2024 11:33AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 04/29/2024 11:32AM

At the moment an incident is observed with API that leads to inability to update Power BI reports.

We apologize for any inconvenience you may have experienced.

We understand how important these services are to your learning management needs and appreciate your patience during this incident.

We are working to determine the cause of this issue and will let you know as soon as we know more.

If you have any additional concerns or questions, please do not hesitate to contact our support team.

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