Outage in LMS365

Impact on Perform&Engage 365 access due to Azure Front Door outage. Compliance Service is also affected.

Resolved Minor
October 09, 2025 - Started 27 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently experiencing issues with Perform&Engage 365 access as a result of the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status). Some users may encounter degraded performance or difficulties loading pages. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 10/09/2025 06:03PM

We are pleased to inform you that the issue impacting access to Perform&Engage 365 and the Compliance Service due to the Azure Front Door outage has been fully resolved. This aligns with Microsoft's confirmation that the underlying outage has been mitigated, with all affected services recovering completely.
Our monitoring confirms that Perform&Engage 365 and the Compliance Service are now operating normally, with no further disruptions observed.
We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.

MONITORING 27 days ago - at 10/09/2025 02:07PM

As per Microsoft,

https://azure.status.microsoft/en-gb/status

Current Status: Azure customers using Azure Front Door (AFD) should see consistent availability with slightly higher latencies decreasing as we continue to recover additional resources.

IDENTIFIED 27 days ago - at 10/09/2025 12:38PM

Compliance Service is also affected by the Azure Front Door issue. Document conversion and deployment may be delayed while the Microsoft services are degraded.

IDENTIFIED 27 days ago - at 10/09/2025 10:19AM

We are currently experiencing issues with Perform&Engage 365 access as a result of the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status). Some users may encounter degraded performance or difficulties loading pages. We are closely monitoring the situation and will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.

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