Outage in Localytics

Profile uploads delayed

Resolved Minor

August 19, 2021 - Started over 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team is working on an issue where large profile uploads are taking a long time to process. This is occurring for both uploads from the Profile dashboard, as well as using the Profile Import API. We will provide updates as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 08/19/2021 10:58PM

The team has confirmed that all profile uploads are working as expected.

Thank you for your patience while our team worked on this and please do not hesitate to reach out to our Support team for any further assistance!

MONITORING over 4 years ago - at 08/19/2021 09:36PM

The profile uploads are now uploading properly and the backlog has been completed. The team is going to continue monitoring this to ensure uploads are working properly.

INVESTIGATING over 4 years ago - at 08/19/2021 08:13PM

Our team is working on an issue where large profile uploads are taking a long time to process. This is occurring for both uploads from the Profile dashboard, as well as using the Profile Import API.

We will provide updates as soon as we have more information.

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