Outage in Localytics

Auth0 outage causing SSO 504 error

Resolved Major

April 20, 2021 - Started almost 5 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue with SSO due to the Auth0 outage that has occurred today. The team is awaiting further updates from Auth0 and as soon as we have more details from them, we will update the status page accordingly. Here is the status page for Auth0's outage: https://status.auth0.com/ Please note this is only affecting customers with SSO. Users who have not integrated SSO with their Localytcs account can still sign on normally.

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Latest Updates ( sorted recent to last )

RESOLVED almost 5 years ago - at 04/20/2021 10:04PM

Auth0 has reported the issue is now resolved. We have also confirmed that accounts with SSO have been able to log into the Localytics dashboard successfully.

IDENTIFIED almost 5 years ago - at 04/20/2021 07:45PM

We are currently experiencing an issue with SSO due to the Auth0 outage that has occurred today. The team is awaiting further updates from Auth0 and as soon as we have more details from them, we will update the status page accordingly.

Here is the status page for Auth0's outage: https://status.auth0.com/

Please note this is only affecting customers with SSO. Users who have not integrated SSO with their Localytcs account can still sign on normally.

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