Outage in Login.gov

Degraded SMS delivery

Resolved Minor
August 22, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
Components affected
Login.gov Login (secure.login.gov)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/22/2024 04:34PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/22/2024 03:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 08/22/2024 03:40PM

The issue has been identified and we are continuing to work on a fix to this issue.

INVESTIGATING about 1 year ago - at 08/22/2024 03:07PM

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Latest Login.gov outages

Login.gov Customer Support Phone Number Unavailable - 11 days ago
Partial outage for Identity Verification - 17 days ago
Degraded SMS delivery - 29 days ago
Partial outage for Identity Verification [Nevada] - about 1 month ago
Outage for Identity Verification - about 1 month ago

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