Outage in LoyaltyLion

Elevated platform response time

Resolved Major
September 13, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating elevated response time in our API and platform.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/13/2023 08:19PM

All systems are back to normal. We'll continue to monitor and perform a root cause analysis.

INVESTIGATING about 2 years ago - at 09/13/2023 07:48PM

Most functionality has been restored. We're still working on a few background services.

INVESTIGATING about 2 years ago - at 09/13/2023 05:48PM

Shopper-facing functionality has been restored. We're continuing our investigation in order to restore all services.

INVESTIGATING about 2 years ago - at 09/13/2023 04:34PM

We are currently investigating elevated response time in our API and platform.

Latest LoyaltyLion outages

Delays in data processing - about 1 year ago

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