Outage in LoyaltyLion

Elevated platform response time

Resolved Major
September 13, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating elevated response time in our API and platform.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/13/2023 08:19PM

All systems are back to normal. We'll continue to monitor and perform a root cause analysis.

INVESTIGATING over 1 year ago - at 09/13/2023 07:48PM

Most functionality has been restored. We're still working on a few background services.

INVESTIGATING over 1 year ago - at 09/13/2023 05:48PM

Shopper-facing functionality has been restored. We're continuing our investigation in order to restore all services.

INVESTIGATING over 1 year ago - at 09/13/2023 04:34PM

We are currently investigating elevated response time in our API and platform.

Latest LoyaltyLion outages

Delays in data processing - 4 months ago
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Data Processing Delays - about 1 year ago

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