Outage in LoyaltyLion

Partial API outage and delays in data processing

Resolved Minor
October 28, 2024 - Started 6 months ago - Lasted about 16 hours
Official incident page

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Outage Details

An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/29/2024 09:58AM

This incident has been resolved. All our systems are operational and the data backlog has been cleared.

MONITORING 6 months ago - at 10/28/2024 11:27PM

A fix has been implemented in our caching layer. We continue to monitor the results.

IDENTIFIED 6 months ago - at 10/28/2024 08:27PM

Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.

IDENTIFIED 6 months ago - at 10/28/2024 05:49PM

An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.

Latest LoyaltyLion outages

Delays in data processing - 8 months ago
Data Processing Delays - about 1 year ago
Data Processing Delays - over 1 year ago

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