Outage in LoyaltyLion

Increased API and platform latency

Resolved Major

February 20, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating increased API and platform latency. The merchant account is unaffected.

Components affected

LoyaltyLion API LoyaltyLion Platform and SDK

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/20/2024 09:49PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 02/20/2024 09:16PM

We've taken steps to triage and performance is stabilising.

INVESTIGATING about 2 years ago - at 02/20/2024 09:15PM

We're investigating increased API and platform latency. The merchant account is unaffected.

Latest LoyaltyLion outages

Delays in data processing - 5 months ago

High response time on API endpoints - 7 months ago

Partial API outage and delays in data processing - over 1 year ago

Delays in data processing - over 1 year ago

Data Processing Delays - about 2 years ago

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