Check if LoyaltyLion is down, official outages, user-reported issues, and outages map.
LoyaltyLion is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 25 incidents since started monitoring LoyaltyLion status in December 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official LoyaltyLion outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 09, 2025
12:25 PM EDT
|
Major
We're currently experiencing delays in data processing and high error rate in incoming webhooks. ...
|
about 4 hours |
|
Aug 20, 2025
10:08 AM EDT
|
Major
We're currently experiencing elevated response times on our API endpoints. We have identified the...
|
about 2 hours |
|
Oct 28, 2024
01:49 PM EDT
|
Minor
An issue in our caching layer led to elevated error rates and response times. We have identified ...
|
about 16 hours |
|
Aug 19, 2024
12:21 PM EDT
|
Major
We are currently investigating an issue with delays in data processing, this could cause delays t...
|
about 1 hour |
|
Feb 20, 2024
04:15 PM EST
|
Major
We're investigating increased API and platform latency. The merchant account is unaffected.
|
about 1 hour |
|
Jan 25, 2024
02:06 PM EST
|
Minor
Our data processing infrastructure is running behind which is causing delays data synchronisation...
|
about 1 hour |
|
Dec 07, 2023
11:53 AM EST
|
Minor
Our background job processing infrastructure is running behind which is causing delays in events ...
|
about 17 hours |
|
Nov 24, 2023
11:12 AM EST
|
Minor
We are currently investigating this issue.
|
about 4 hours |
|
Sep 13, 2023
12:34 PM EDT
|
Major
We are currently investigating elevated response time in our API and platform.
|
about 5 hours |
|
Aug 02, 2023
03:30 PM EDT
|
Major
We're currently investigating elevated error responses from the LoyaltyLion API
|
35 minutes |
See what users are saying about LoyaltyLion issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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| Component | Status | Details |
|---|---|---|
| API status | OK | View details |
| Merchant account status | OK | View details |
| Platform and SDK status | OK | View details |
| Shopify API & Mobile status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with LoyaltyLion. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
LoyaltyLion is a customer loyalty platform that integrates with e-commerce systems, offering APIs and SDKs to manage reward programs across various devices and platforms.
Monitoring LoyaltyLion since December 2021
Tracking 4 LoyaltyLion services and regions
2 incidents in 2025
IsDown is a status page aggregator that monitors if LoyaltyLion and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when LoyaltyLion, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of LoyaltyLion (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of LoyaltyLion's 4 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from LoyaltyLion and other services.
IsDown checks LoyaltyLion official status page for major/minor outages or downtimes. A major outage is when LoyaltyLion experiences a critical issue that severely affects one or more services/regions. A minor incident is when LoyaltyLion experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a LoyaltyLion outage, we send you an alert and update your dashboard and status page.
LoyaltyLion and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in LoyaltyLion status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
LoyaltyLion publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors LoyaltyLion and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor LoyaltyLion but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from LoyaltyLion and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of LoyaltyLion and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is LoyaltyLion down?'
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While Downdetector relies on user-submitted reports to detect LoyaltyLion outages, IsDown monitors LoyaltyLion's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official LoyaltyLion status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including LoyaltyLion in a single dashboard. | ||
| Instant LoyaltyLion outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of LoyaltyLion official status and user-reported issues. | ||
| Maintenance feed for LoyaltyLion | ||
| Granular alerts filtering by LoyaltyLion components and regions. |
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LoyaltyLion isn't down. You can check LoyaltyLion status and incident details on the top of the page. IsDown continuously monitors LoyaltyLion official status page every few minutes. In the last 24 hours, there were 0 outages reported.
LoyaltyLion is currently operational. You can check LoyaltyLion status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of LoyaltyLion being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the LoyaltyLion official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
LoyaltyLion last outage was on October 09, 2025 with the title "Delays in data processing"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor LoyaltyLion and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if LoyaltyLion is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about LoyaltyLion's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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