Outage in LoyaltyLion

Degraded merchant account & API performance

Resolved Minor
March 30, 2021 - Started over 3 years ago - Lasted 12 months
Official incident page

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Outage Details

We're currently experiencing degraded performance on the merchant account; load times for both customer facing functionality and aggregate information in the merchant account are elevated.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 03/31/2021 01:01PM

This incident has been resolved.

MONITORING over 3 years ago - at 03/31/2021 12:31PM

We've rolled out our fix and are monitoring the results

IDENTIFIED over 3 years ago - at 03/31/2021 11:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 03/31/2021 11:35AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 03/31/2021 11:30AM

We've identified the root cause of the issue and are working on a fix.

INVESTIGATING over 3 years ago - at 03/31/2021 11:29AM

We're currently experiencing degraded performance on the merchant account; load times for both customer facing functionality and aggregate information in the merchant account are elevated.

Latest LoyaltyLion outages

Delays in data processing - about 2 months ago
Data Processing Delays - 9 months ago
Data Processing Delays - 10 months ago

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