Outage in Luno
Delayed Chatbot (Toshi) Chats
Minor
February 12, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
Customers will experience delays using our Toshi Chatbot, we've identified the issue and will have a fix implemented shortly.
Customers wanting to reach out to us without delays can do so here: https://www.luno.com/help/en/tickets/new?category_id=54. We apologise for the inconvenienced caused.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 hour ago - at 02/12/2026 03:42PM
We’ve identified the issue causing delays when using the Toshi Chatbot and are actively working on implementing a resolution.
We apologise for the inconvenience and appreciate your patience while we resolve this issue.
INVESTIGATING
about 2 hours ago - at 02/12/2026 02:35PM
Customers will experience delays using our Toshi Chatbot, we've identified the issue and will have a fix implemented shortly.
Customers wanting to reach out to us without delays can do so here: https://www.luno.com/help/en/tickets/new?category_id=54. We apologise for the inconvenienced caused.
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