Outage in Luno
Withdrawal issue in Kenya
Minor
May 05, 2026 - Started 25 days ago
Official incident page
Official incident page
Incident Report
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Latest Updates ( sorted recent to last )
IDENTIFIED
9 days ago - at 05/21/2026 08:32AM
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
IDENTIFIED
22 days ago - at 05/08/2026 12:53PM
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
IDENTIFIED
25 days ago - at 05/05/2026 03:04PM
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
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