Compare the status, incidents stats and history between Luno and Helium
Every service has different practices when updating its status page, so compare these stats with a grain of salt. E.g., one service can be more aggressive when updating its status page than other so that they will have more incidents, but it doesn't mean it is worse than the other.
We are currently experiencing delays in payment processing on Luno Pay. Some transactions are taking longer than usual to complete or reflect in customer accounts. We are working to fix the issue...
Currently our chatbot, Toshi is currently unavailable. This is due to a 3rd party issue and Luno teams are working with the vendor to gather updates. Customers are still able to raise support requ...
We have identified an issue were customers are facing delayed crypto withdrawals like BTC, ETH, LTC, BCH, XRP and ERC20 tokens. We are working on the issue as a priority.
We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing ...
Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet...
We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All ne...
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