MailChannels Outage History

MailChannels experienced elevated SMTP connection latency for 3.4 hours that potentially impacted email delivery services. The service team investigated the connection performance issues throughout the incident duration. The latency problems were classified as a minor severity incident affecting the email delivery infrastructure.

MailChannels experienced a log search issue where logs became backed up in their queue, affecting the Host Console functionality. Email delivery remained unaffected throughout the incident. The issue was resolved after 2.8 hours of investigation.