Outage in Malomo

Klaviyo, Postscript and Attentive integrations not receiving events

Resolved Minor
August 12, 2022 - Started almost 3 years ago
Official incident page

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Outage Details

We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 08/12/2022 05:31PM

Earlier today (8/12) we identified that webhook requests were not being sent to 3rd party integrations. This prevented 3rd party services like Klaviyo, Postscript and Attentive from receiving Malomo events that would subsequently trigger notifications to customers. We determined the issue was related to a bug that would incorrectly disable webhooks in our system and cause the described behavior. We have implemented a fix for the issue which is now in production. All functionality has been restored and our systems are now operating normally.

IDENTIFIED almost 3 years ago - at 08/12/2022 04:35PM

Functionality has been restored and events are now being sent to all integration applications. We are still working on implementing a permanent fix for this issue.

IDENTIFIED almost 3 years ago - at 08/12/2022 04:22PM

We've identified an issue causing the Malomo platform to not send events to our integration applications. We are in the process of implementing a fix.

INVESTIGATING almost 3 years ago - at 08/12/2022 03:59PM

We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.

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