Outage in Matterport

Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)

Resolved Minor
September 10, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.
Components affected
Matterport Workshop Matterport 3D Showcase
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 05:04AM

This incident has been resolved.

MONITORING 3 months ago - at 09/10/2024 04:32AM

Models affected by this issue can now be viewed and edited, but we will continue monitoring.

INVESTIGATING 3 months ago - at 09/10/2024 03:54AM

We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region.

Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

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