Outage in Matterport

Space Processing degradation

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 8 hours
Official incident page

Incident Report

Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Components affected

Matterport Space Processing

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 11:06PM

This issue has been resolved. Thank you for your patience.

INVESTIGATING 6 months ago - at 10/20/2025 07:32PM

Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.

INVESTIGATING 6 months ago - at 10/20/2025 03:10PM

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