Outage in Matterport

Space Processing degradation

Resolved Minor
October 20, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

Incident Report

Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
Components affected
Matterport Space Processing

Need to monitor Matterport outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/20/2025 11:06PM

This issue has been resolved. Thank you for your patience.

INVESTIGATING 6 days ago - at 10/20/2025 07:32PM

Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.

INVESTIGATING 7 days ago - at 10/20/2025 03:10PM

Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Latest Matterport outages

Workshop Maintenance Notice - about 1 month ago
Outage in Telephone System - issues receiving incoming calls - 6 months ago
Invoicing Display Issue - 6 months ago
Platform degradation - about 1 year ago
Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region) - about 1 year ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook