Is Matterport Down?

This page shows the live Matterport status so you can confirm in seconds if Matterport is down.

Matterport current status

Updated

Matterport is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Matterport issues.
Refresh the page to see the latest updates.

Get Matterport outage alerts in
Slack Slack Teams Teams Datadog Datadog PagerDuty PagerDuty

Matterport user-reported issues in the last 24 hours

This chart displays the number of user-reported Matterport problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

IsDown Logo Third-party monitoring

All Your Service Status Pages in One Dashboard

Monitoring 4000+ third-party services in real-time
Get custom alerts via Slack, Teams, Datadog, etc.
Create public or private status pages
Start Free Trial
14-day free trial · No credit card required
Trusted by thousands of teams

Matterport outage history

IsDown has tracked 53 incidents since started monitoring Matterport downtimes in March 2023. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 01 2025

    We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. W...

  • Apr 30 2025
    Invoicing Display Issue

    10 days ago · lasted about 2 hours

    We have become aware of a display issue with invoices. We are looking into it with urgency and will post updates here. We apologize for the inconvenience.

  • Sep 17 2024
    Platform degradation

    8 months ago · lasted about 3 hours

    Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to re...

  • Sep 10 2024

    We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing ...

  • Sep 04 2024
    Degraded Performance for Cloud/Billing

    8 months ago · lasted about 5 hours

    We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

  • Mar 2023 ...
    IsDown started monitoring Matterport status

    We've tracked and collected 53 incidents since started monitoring Matterport status

Sign up and check all outage history

Latest user comments about Matterport issues

  • N

    Nicky

    Zillow 3D tours keep saying “Oops not available!” Please fix, (time of problem 8:39pm )

  • M

    Michael

    https://my.matterport.com does not resolve.

  • B

    Brian

    Pages not loading. Extremely slow

  • R

    RB

    Can't login page broken when clicking my account

  • B

    Bryan

    I can't log into my dashboard it keeps taking me

  • D

    deena

    materport link not workin

  • G

    GG

    Can't login, website won't load

  • K

    Katie

    Unable to log in to my.matterport.com

  • J

    Jennifer

    Can't log into Matterport.

  • L

    Lauritz

    All Spaces and Backend down

  • B

    Brian

    Server issue

  • E

    Eric

    My Matterport spaces are not loading

  • M

    Max

    Timeout when connecting to Matterport OAuth endpoint

  • A

    annie

    the matterports for several of my projects will not open

  • I

    Ian

    login page is showing blank when trying to access the website

  • J

    James

    Tours down and matterport web host unavailable

Matterport outages in the last 30 days

Number of Incidents

2 issues

Last incident

9 days ago

IsDown Logo Seamless Integrations

Get Matterport outage alerts and updates in your favorite tools

Receive vendor outage notifications where your team already works. Compatible with Slack, Microsoft Teams, PagerDuty, Datadog, Better Stack, Rootly, Incident.io, Statuspage.io, and more.
Never miss an outage
Easy setup · No coding required
Works with your existing stack

Having problems with Matterport? What can you do?

  1. First, stay calm.

    • We know it's stressful when Matterport is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Matterport outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Matterport already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Matterport status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Matterport is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Matterport recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Related Services Dashboard

Services commonly monitored together with Matterport

Create your own dashboard
GitHub

GitHub

OK
Contentful

Contentful

OK
Sentry

Sentry

OK
Amplitude

Amplitude

OK
Firebase

Firebase

OK
Unleash

Unleash

OK
Miro US

Miro US

OK
PagerDuty

PagerDuty

OK
Figma

Figma

OK
Cybersource

Cybersource

OK
Datadog EU

Datadog EU

OK
Gather

Gather

OK
Bloomreach

Bloomreach

OK
AWS

AWS

OK
Sorry

Sorry

OK

Want to be informed about Matterport status changes?

IsDown offers an easy way to monitor Matterport with maximum flexibility

Major Outages Notifications

IsDown monitors Matterport for major outages. A major outage is when Matterport experiences a critical issue that severely affects one or more services/regions. When Matterport marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Matterport status page for minor outages. A minor outage is when Matterport experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Matterport status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Matterport publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Matterport and all their 12 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Matterport and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

Roblox https://roblox.com
Roblox user reports
Instagram https://www.instagram.com/
Instagram user reports
Meta https://meta.com
Meta user reports
Epic Games https://epicgames.com/
Epic Games user reports
Astound https://www.astound.com/
Astound user reports
Tinder https://tinder.com/
Tinder user reports
SpotOn https://www.spoton.com/
SpotOn user reports
CenturyLink https://www.centurylink.com/
CenturyLink user reports
WileyPLUS https://wileyplus.com
WileyPLUS user reports
TikTok https://www.tiktok.com/
TikTok user reports
Youtube https://youtube.com
Youtube user reports
Microsoft Office 365 https://www.office.com/
Microsoft Office 365 user reports

Frequently Asked Questions

Is Matterport down today?

Matterport isn't down. You can check Matterport status and incident details on the top of the page. IsDown continuously monitors Matterport official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Matterport status?

Matterport is currently operational. You can check Matterport status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Matterport outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Matterport slow today?

Currently there's no report of Matterport being slow. Check on the top of the page if there are any reported problems by other users.

How are Matterport outages detected?

IsDown monitors the Matterport official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Matterport outage?

Matterport last outage was on May 01, 2025 with the title "Outage in Telephone System - issues receiving incoming calls"

Matterport not working for you? How do I know if Matterport is down?

How can I check Matterport status and outages?

Why use IsDown to monitor Matterport instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Matterport and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required