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Outage in Matterport

Platform degradation

Resolved Minor
September 17, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/17/2024 11:35PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/17/2024 08:53PM

A fix has been implemented, and we are now monitoring the results.

INVESTIGATING over 1 year ago - at 09/17/2024 08:23PM

Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

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