Outage in Matterport
Payment gateway issues - Declined payments
Resolved MajorIncident Report
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
Components affected
Matterport Shopping CartNeed to monitor Matterport outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 02/17/2026 07:53PM
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.
INVESTIGATING
2 days ago - at 02/16/2026 03:35PM
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
Latest Matterport outages
Space Processing degradation - 4 months ago
Workshop Maintenance Notice - 5 months ago
Outage in Telephone System - issues receiving incoming calls - 10 months ago
Invoicing Display Issue - 10 months ago
Platform degradation - over 1 year ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
