Outage in Matterport
Payment gateway issues - Declined payments
Resolved MajorIncident Report
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/17/2026 07:53PM
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.
INVESTIGATING
about 2 months ago - at 02/16/2026 03:35PM
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
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