Outage in Matterport
Hardware Purchases via Matterport Cart Unavailable
Resolved MajorIncident Report
Summary AI Generated
Matterport's hardware purchasing system experienced a major outage for 1.6 hours due to a third-party shipping address validation service failure. Some customers were unable to complete hardware purchases through buy.matterport.com, with the shopping cart component being affected. The issue was resolved after working with the third-party provider to restore normal functionality.
Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage.
We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
Components affected
Matterport Shopping CartTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/08/2026 09:35PM
This issue has been resolved and hardware purchases are operating normally.
IDENTIFIED
12 days ago - at 05/08/2026 08:02PM
Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage.
We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
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