Outage in Medallia

Failed Dynamic Audience Queries

Resolved Minor
August 26, 2025 - Started 18 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Some customer may have noticed their dynamic audience queries have failed in our European Production environment This was due to an issue with our 3rd party provider. Therefore any failed queries will need to be manually re-processed. We apologize for the inconvenience this caused. We are currently monitoring the issue and will update when it's resolved by our vendor.
Components affected
Medallia MXO Europe (EU2)
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/27/2025 02:13AM

The issue in our European Production Environment has been resolved as of Tue, Aug 26, 2025 1:05 pm EST. Further details will be provided in a post-mortem report.

MONITORING 18 days ago - at 08/26/2025 09:22PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 08/26/2025 05:11PM

Our Engineering teams have stabilized the European Production Environment issue as of Tue, Aug 26, 2025 1:05 pm EST and are continuing to monitor.

MONITORING 18 days ago - at 08/26/2025 02:44PM

Some customer may have noticed their dynamic audience queries have failed in our European Production environment This was due to an issue with our 3rd party provider. Therefore any failed queries will need to be manually re-processed. We apologize for the inconvenience this caused. We are currently monitoring the issue and will update when it's resolved by our vendor.

Latest Medallia outages

EQL Functionality unavailable due to Azure outage in Western EU - about 1 month ago
European Production Environment Partial Outage - Publishing - about 1 month ago
AP1: Feature Disruption Datastores Request Failing - 3 months ago
EU2: Feature Disruption: Datastores requests failing - 3 months ago
01 - Investigating - 7 months ago

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