Outage in Medallia

Failed Dynamic Audience Queries

Resolved Minor
August 26, 2025 - Started 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

Some customer may have noticed their dynamic audience queries have failed in our European Production environment This was due to an issue with our 3rd party provider. Therefore any failed queries will need to be manually re-processed. We apologize for the inconvenience this caused. We are currently monitoring the issue and will update when it's resolved by our vendor.
Components affected
Medallia MXO Europe (EU2)

Need to monitor Medallia outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2025 02:13AM

The issue in our European Production Environment has been resolved as of Tue, Aug 26, 2025 1:05 pm EST. Further details will be provided in a post-mortem report.

MONITORING 2 months ago - at 08/26/2025 09:22PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 08/26/2025 05:11PM

Our Engineering teams have stabilized the European Production Environment issue as of Tue, Aug 26, 2025 1:05 pm EST and are continuing to monitor.

MONITORING 2 months ago - at 08/26/2025 02:44PM

Some customer may have noticed their dynamic audience queries have failed in our European Production environment This was due to an issue with our 3rd party provider. Therefore any failed queries will need to be manually re-processed. We apologize for the inconvenience this caused. We are currently monitoring the issue and will update when it's resolved by our vendor.

Latest Medallia outages

EQL Functionality unavailable due to Azure outage in Western EU - 3 months ago
European Production Environment Partial Outage - Publishing - 3 months ago
AP1: Feature Disruption Datastores Request Failing - 5 months ago
EU2: Feature Disruption: Datastores requests failing - 5 months ago
01 - Investigating - 9 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook