Outage in MedicalDirector Product

eRx: degraded performance - Identified

Resolved Minor

February 25, 2024 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing delayed responses to eRx messages. The issue has been identified and our engineering and operations teams are investigating. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to ePrescribing via eRx We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/28/2024 10:42PM

Performance is back to expected levels -- our team will continue to monitor

MONITORING about 2 years ago - at 02/26/2024 11:02PM

Performance is back to expected levels -- our team will continue to monitor

IDENTIFIED about 2 years ago - at 02/26/2024 02:29AM

We are currently experiencing delayed responses to eRx messages.

The issue has been identified and our engineering and operations teams are investigating. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to ePrescribing via eRx

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

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