Outage in Meltwater

Mobile App Unavailable - "Server Error"

Resolved Minor
September 04, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

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Outage Details

We are currently experiencing issues with the Mobile App where users are getting a “Server Error” message when logging in. All functions on the mobile app are inaccessible on both Android and iOS devices at the moment.

Engineering is working to resolve the issue.

We will keep you updated and we thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 09/05/2019 05:37PM

After a period of monitoring this issue is now resolved. The Mobile Application continues to function without any issues.

We apologize for any inconvenience caused.

MONITORING about 6 years ago - at 09/04/2019 10:26PM

The Mobile Application continues to function as expected. We are closely monitoring it and will continue to keep you updated on this status.

INVESTIGATING about 6 years ago - at 09/04/2019 06:22PM

Our Engineering team has located and corrected the issue. The Mobile Application is now functioning as expected.

We will continue to monitor the system closely. We apologize for any inconvenience caused.

INVESTIGATING about 6 years ago - at 09/04/2019 01:28PM

We are currently experiencing issues with the Mobile App where users are getting a “Server Error” message when logging in. All functions on the mobile app are inaccessible on both Android and iOS devices at the moment.

Engineering is working to resolve the issue.

We will keep you updated and we thank you for your patience.

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