Outage in Mention Me

Consumer Journey is Unavailable

Resolved Major
October 05, 2023 - Started about 2 years ago
Official incident page

Incident Report

We’re aware that the consumer journey is currently experience issues. The issue was first identified at 15:43 BST. We’re investigating this issue and will provide an update by 16:13 BST.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/05/2023 03:09PM

The issues identified with the Consumer Journey have now been resolved. All systems are operating normally. There may remain a slight delay in the processing of data, but this will clear shortly.

MONITORING about 2 years ago - at 10/05/2023 03:00PM

We've deployed a fix to the platform which should have resolved the issue - we will continue to monitor this to make sure everything is ok.

We're now starting the processing of data in the background which was paused when the issue first started.

We'll provide a further update by 16:30 BST.

INVESTIGATING about 2 years ago - at 10/05/2023 02:57PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/05/2023 02:54PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/05/2023 02:54PM

We’re aware that the consumer journey is currently experience issues.

The issue was first identified at 15:43 BST.

We’re investigating this issue and will provide an update by 16:13 BST.

Latest Mention Me outages

Platform Unavailable - over 1 year ago
Webhooks are being delayed - over 1 year ago
Consumer Journey Issues - over 1 year ago
Voucher Fulfilment Failure - almost 2 years ago
Clients not receiving 2FA SMS messages - almost 2 years ago

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