Outage in Mention Me

Customer service page unavailable

Resolved Minor
August 01, 2023 - Started about 2 years ago
Official incident page

Incident Report

We've identified a problem which has caused the new Customer Service homepage and some parts of the Overview homepage to break. Approvals and recent customer activity are currently unavailable for the new customer service section, and some metrics are broken on the Overview. Opting out of the beta customer service section and switching to the old pages will allow you to continue to see activity and approvals. We have identified the cause and a fix is rolling out now. We expect resolution in approximately 15 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/01/2023 11:37AM

The issue with the broken pages has been resolved. All systems are back to normal.

We apologise for any inconvenience caused.

IDENTIFIED about 2 years ago - at 08/01/2023 11:22AM

We've identified a problem which has caused the new Customer Service homepage and some parts of the Overview homepage to break.

Approvals and recent customer activity are currently unavailable for the new customer service section, and some metrics are broken on the Overview.

Opting out of the beta customer service section and switching to the old pages will allow you to continue to see activity and approvals.

We have identified the cause and a fix is rolling out now.

We expect resolution in approximately 15 minutes.

Latest Mention Me outages

Platform Unavailable - over 1 year ago
Webhooks are being delayed - over 1 year ago
Consumer Journey Issues - over 1 year ago
Voucher Fulfilment Failure - almost 2 years ago
Clients not receiving 2FA SMS messages - almost 2 years ago

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