Outage in Mention Me

Delay in reporting

Resolved Minor
June 12, 2023 - Started over 2 years ago
Official incident page

Incident Report

There has been a delay in report processing overnight. We expect a significant delay in report processing - most reports should complete within the next ~6 hours. No data has been lost and normal service will resume from approximately 4pm UK time. We will provide updates on report processing throughout the day as the backlog is cleared.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/12/2023 07:54PM

Reporting has now caught up and this incident is resolved.

MONITORING over 2 years ago - at 06/12/2023 05:34PM

The majority of reporting has completed - we expect the final ~10% to complete within an hour.

We will provide another update in 1-2 hours time.

MONITORING over 2 years ago - at 06/12/2023 03:27PM

The backlog continues to be processed. We expect around 6-7pm the majority of reporting will be completed.

MONITORING over 2 years ago - at 06/12/2023 12:47PM

Reporting continues to process. The backlog is being worked through successfully, but it is running slower than expected.

To be cautious, we're pushing our estimate of completion back to nearer ~6pm.

We'll provide another update in a couple of hours.

MONITORING over 2 years ago - at 06/12/2023 09:09AM

We continue to process the backlog of reports.

We expect resolution around ~4pm and will provide updates over the coming hours.

IDENTIFIED over 2 years ago - at 06/12/2023 08:09AM

There has been a delay in report processing overnight. We expect a significant delay in report processing - most reports should complete within the next ~6 hours.

No data has been lost and normal service will resume from approximately 4pm UK time.

We will provide updates on report processing throughout the day as the backlog is cleared.

Latest Mention Me outages

Platform Unavailable - over 1 year ago
Webhooks are being delayed - over 1 year ago
Consumer Journey Issues - over 1 year ago
Voucher Fulfilment Failure - almost 2 years ago

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