Meraki experienced an 18-minute incident where emails sent to their support team were bouncing back to users. Customers were unable to reach support via email and were directed to use phone hotlines or the Support Center in the Meraki Dashboard instead. The issue was fixed and monitoring confirmed the resolution.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results
We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard
For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/
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