Outage in MeridianLink

J.D. Powers error - Object reference not set to an instance of an object.System.NullReferenceException

Resolved Minor
December 11, 2025 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/12/2025 04:49PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 12/11/2025 09:34PM

Development has identified the issue and will deploy a hotfix tonight. If you opened a case for this issue, please update it tomorrow morning to confirm whether the problem is resolved.

MONITORING 3 days ago - at 12/11/2025 04:59PM

Our team has cleared the cache and believes the issue is resolved. If you have an open support case, please confirm that J.D. Powers is now functioning as expected. Thank you for your patience.

INVESTIGATING 3 days ago - at 12/11/2025 04:26PM

We are currently investigating this issue.

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