Outage in MeridianLink
MeridianLink PriceMyLoan FHLMC rate sheet processing delay (vendor issue)
Resolved MinorIncident Report
Summary AI Generated
FHLMC (Freddie Mac) experienced an issue with their Loan Selling Advisor that prevented them from sending the morning rate sheet to MeridianLink's PriceMyLoan service. This impacted pricing and committing activities for Cash and Guarantor contracts across multiple MeridianLink components including Mortgage Access, OpenClose Pricing Engine, and Mortgage App Pricing Engine. The incident was resolved after 32 minutes when FHLMC fixed their issue and MeridianLink's rates team verified they could receive the rate sheet.
FHLMC (Freddie Mac) has reported that they are experiencing an issue, so they are unable to send us this morning's rate sheet. As soon as FHLMC has resolved this issue, we will update you.
FHLMC reported to us:
"Loan Selling Advisor Cash and Guarantor Pricing APIs (and GUI)
We are currently experiencing an issue with Loan Selling Advisor impacting pricing and committing activities for both Cash and Guarantor contracts. Our technical teams are actively working to resolve this matter, and we apologize for any inconvenience. For questions, email SMASupport@FreddieMac.com"
Components affected
MeridianLink Mortgage Access MeridianLink OpenClose Pricing Engine (DecisionAssist) MeridianLink Mortgage App Pricing Engine (PML) MeridianLink OpenCloseNeed to monitor MeridianLink outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/30/2026 03:48PM
This incident has been resolved.
MONITORING
1 day ago - at 03/30/2026 03:30PM
FHLMC has reported to us that the issue is resolved on their end. Our rates team is currently verifying that they are able to receive the FHLMC rate sheet.
INVESTIGATING
1 day ago - at 03/30/2026 03:18PM
FHLMC (Freddie Mac) has reported that they are experiencing an issue, so they are unable to send us this morning's rate sheet. As soon as FHLMC has resolved this issue, we will update you.
FHLMC reported to us:
"Loan Selling Advisor Cash and Guarantor Pricing APIs (and GUI)
We are currently experiencing an issue with Loan Selling Advisor impacting pricing and committing activities for both Cash and Guarantor contracts. Our technical teams are actively working to resolve this matter, and we apologize for any inconvenience. For questions, email SMASupport@FreddieMac.com"
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